This course introduces you to concepts for managing and reducing conflicts, while improving the chances of achieving win-win results. Learn how to diffuse conflicts in the workplace and in your personal life. The skills learned in this session will empower you to handle crisis situations in a more effective manner.

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Maverick Excellence Begins with ME: Total Customer Service Experience is a strategic university-wide initiative to incorporate excellent service values that will benefit UTA and the communities we serve.  This program has been adapted from the first customer service program, Maverick Service Excellence (MSE)*.  The Maverick Excellence Begins with ME program contains four sessions.

• SESSION 1  Building Customer Rapport and Goodwill (*previously MSE-Section 1)
• SESSION 2–How to Communicate With Your Customers & Project a Positive, Professional Image (*previously MSE-Section 2 & MSE-Section 5)
• SESSION 3–Handling Problems and Complaints & Dealing Effectively With Difficult People (*previously MSE-Section 3 & MSE-Section 4).
• SESSION 4–What to Ask and How to Listen (NEW!)

In order to build a consistent interdepartmental customer service excellence model, all staff members are strongly encouraged to participate in this program. 

To View UTA Campus Map, please Click Here.

Although most people believe they are good listeners, people actually listen to a small portion of a conversation. If you have the desire to become a good listener, then this course is for you. Participants will learn the essential skills of good listening by gaining tips to identify different listening styles and obtaining strategies to get the most from a face-to-face conversation.

To View UTA Campus Map, please Click Here.

Maverick Excellence Begins with ME: Total Customer Service Experience is a strategic university-wide initiative to incorporate excellent service values that will benefit UTA and the communities we serve.  This program has been adapted from the first customer service program, Maverick Service Excellence (MSE)*.  The Maverick Excellence Begins with ME program contains four sessions.

• SESSION 1–Building Customer Rapport and Goodwill (*previously MSE-Section 1)
• SESSION 2  How to Communicate With Your Customers & Project a Positive, Professional Image (*previously MSE-Section 2 & MSE-Section 5)
• SESSION 3–Handling Problems and Complaints & Dealing Effectively With Difficult People (*previously MSE-Section 3 & MSE-Section 4).
• SESSION 4–What to Ask and How to Listen (NEW!)

In order to build a consistent interdepartmental customer service excellence model, all staff members are strongly encouraged to participate in this program. 

To View UTA Campus Map, please Click Here.

Maverick Excellence Begins with ME: Total Customer Service Experience is a strategic university-wide initiative to incorporate excellent service values that will benefit UTA and the communities we serve.  This program has been adapted from the first customer service program, Maverick Service Excellence (MSE)*.  The Maverick Excellence Begins with ME program contains four sessions.

• SESSION 1–Building Customer Rapport and Goodwill (*previously MSE-Section 1)
• SESSION 2–How to Communicate With Your Customers & Project a Positive, Professional Image (*previously MSE-Section 2 & MSE-Section 5)
• SESSION 3 Handling Problems and Complaints & Dealing Effectively With Difficult People (*previously MSE-Section 3 & MSE-Section 4).
• SESSION 4–What to Ask and How to Listen (NEW!)

In order to build a consistent interdepartmental customer service excellence model, all staff members are strongly encouraged to participate in this program. 

To View UTA Campus Map, please Click Here.

This class is designed to help new employees get to know the basics of what it means to "Be A Maverick" and to assist current faculty and staff connect with the pulse of the University of Texas at Arlington (UTA). Faculty and staff will receive an overview of resources available on campus and become familiar with core policies and procedures governing UTA.

A light breakfast will be available before our morning presentation.

NOTE: The session is located in the UNIVERSITY CENTER, Room: CARLISLE SUITE.  Please enter your vehicle's information to use the designated parking spot – https://uta.nupark.com/events/Events/Register/994a92ea-41df-4a98-b7fa-a8e95be2cf0e

This presentation is a look into the facts and myths surrounding fat loss to help you get optimal and long lasting results.

You are welcome to bring a lunch. Bring a friend or a co-worker and enjoy some great information! If you have questions, please contact Jeremy Roden at jroden@uta.edu. Visit Campus Recreation for more information.

To View UTA Campus Map, please Click Here.

Join us for an interactive discussion about the basic principles of the Act, tips on how supervisors can assist their employees with accommodations, and how to create a welcoming environment on campus for employees and our student customers who have disabilities. 

This course is a continuation of the discussion that began in the Fundamental Skills for Supervisors class. Participants will revisit the four points of supervision and use role-play and dialogue to explore each point at a deeper level.

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Prerequisite Class: Fundamental Skills for Supervisors

This course deals with the essential skills and knowledge for supervisors and managers. Participants will learn best practices for communication, coaching, dealing with difficult employees, and performance enhancement.

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Do you struggle to find the right words in a conversation? Do you find yourself not being able to get your point across? Now is your opportunity to learn the skills that can empower you to speak clearly and effectively. Participants will learn about communication styles, non-verbal communication, and additional keys to communication that will educate and empower. Learn powerful tools for assertiveness to help you deal with conflict at all levels in the organization and discover techniques to be an assertive communicator. You will also explore the differences between being passive, aggressive, and assertive.

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This course is designed to provide supervisors with the information that will help them become effective leaders in the workplace. We will explore different leadership styles and how to bring out the best leaders.

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As an administrative assistant, your success depends upon effectively partnering with your boss. You are often called upon to communicate, plan, organize, negotiate, and participate in decision-making at very high levels. This course is specially designed to help you learn to prioritize, plan, make decisions, and build relationships. You will return to work with a better understanding of what partnering with your boss entails and a greater ability to support your organization's goals from your position as a member of the administrative support staff.

To View UTA Campus Map, please Click Here.

If your office is a mess and you are drowning in your to-do list, then this class is for you. Participants will learn how to avoid backlogs, how to manage paperwork, and how to eliminate clutter.  Tips and strategies will be beneficial to you and your organization.

To View UTA Campus Map, please Click Here.

This class is designed to help new employees get to know the basics of what it means to "Be A Maverick" and to assist current faculty and staff connect with the pulse of the University of Texas at Arlington (UTA). Faculty and staff will receive an overview of resources available on campus and become familiar with core policies and procedures governing UTA.

A light breakfast will be available before our morning presentation.

NOTE: The session is located in the UNIVERSITY CENTER, Room: CARLISLE SUITE.  Please enter your vehicle's information to use the designated parking spot – https://uta.nupark.com/events/Events/Register/d95b079c-730a-419f-8a0e-ef844e292318

Today's fast-paced global business environment requires professionals to work with tight deadlines and stringent expectations. This seminar is designed to help you develop strategies to successfully manage projects and effectively make decisions. You will explore the tools for enhancing creativity and brainstorming solutions. Participants are invited to bring an in-depth problem to discuss in class.

To View UTA Campus Map, please Click Here.

Discover the essential skills to effectively manage projects and bring out the best in a team. Successful managers and supervisors are the ones who learn how to delegate effectively. They know there's no better resource than a fully functioning and dedicated team. This course can help managers take control of their projects and priorities. Learn practical tips and specific steps to boost productivity, maximize teamwork, and meet deadlines.

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Course participants will learn to motivate employees to a higher state of productivity and create a work environment that is beneficial to everyone.

To View UTA Campus Map, please Click Here.

Whether you are a team member or a supervisor, knowing how to build a team and understanding the various stages of team development is important. As a manager, the relationship you have with your employees can motivate them, guide them, or discourage them. As a team member, your communication and interaction with others cultivates your team atmosphere. This class is intended to help you examine your teams development and offer strategies for leading and influencing your team positively throughout the different stages.

To View UTA Campus Map, please Click Here.

Is stress affecting how you function at work or at home? Stress is normal and sometimes even necessary. How you handle stress makes all the difference. Learn what stress is and how to identify and understand it. In addition, discover how to identify your sources of your stress.

To View UTA Campus Map, please Click Here.

This class is designed to help new employees get to know the basics of what it means to "Be A Maverick" and to assist current faculty and staff connect with the pulse of the University of Texas at Arlington (UTA). Faculty and staff will receive an overview of resources available on campus and become familiar with core policies and procedures governing UTA.

A light breakfast will be available before our morning presentation.

NOTE: The session is located in the UNIVERSITY CENTER, Room: CARLISLE SUITE.  Please enter your vehicle's information to use the designated parking spot – https://uta.nupark.com/events/Events/Register/b9a00f70-6c21-4683-941e-73703e6c446b